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FAQs

Please report all repairs using the Repair Reporting section of this website – it is very important to report them as soon as they are noticed. You can report repairs by emailing the office on repairs@wardbright.co.uk

•It is important that all bills are set up the day that you take the keys for the property.
• Council tax – please call Hull City Council on 01482 300300 quoting the property address and post code.
• Electricity – please call CE Electric on 0845 330 0889, quoting the property address and postcode – they will tell you who supplies the electricity to the property. Please call the electricity provider and give them your details, ensuring that you give them a correct meter reading from the day you received your keys.
• Gas – please call M-Number enquiry line on 0870 608 1524, quoting the property address and postcode – they will tell you who supplies the gas to the property. Please call the gas provider and give them your details, ensuring that you give them a correct meter reading from the day you received your keys.
• Water – please call Yorkshire Water on 0845 24 24 24, quoting the property address and postcode, some properties have a water meter so you may need to give Yorkshire Water the meter reading from the day you took the keys. Some properties don’t have a water meter and you may just have to pay the monthly rates that Yorkshire Water set out.
• Landline -please call Kingston Communications on 01482 602 100, quoting the property address and postcode – please be aware that there may be a re-connection charge.

•Rent is payable monthly on the first of every month. There are a number of ways to pay your rent, the most common is via standing order mandate from your bank to our bank. You can also call the office on the first monthly to pay over the phone using a debit or credit card.

•Please contact the office we do accept smokers within some of the properties – however we do prefer a smoker to smoke outside the property

•If you don’t have a homeowner guarantor we may still be able to help you, please call the office to discuss the options. We will ask for a working guarantor and or a deposit equal or more than the monthly rent.

•If you don’t have a homeowner guarantor we may still be able to help you, please call the office to discuss the options. We will ask for a working guarantor and or a deposit equal or more than the monthly rent.

•We don’t charge a deposit to all our tenants, however we do ask that you pay an administration fee and the first month’s rent in advance.

•Nothing is included in the rent you will have to arrange to pay all utilities and council tax. However we have no hidden charges such as ground rent or service charges.

•Each property is different some can accommodate pets and some can’t please contact the office to discuss our pet policy. If we grant you a pet within the property we will ask you to sign a pet policy form which you will have to adhere to certain requirements

•If you wish to stay in the property you don’t need to do anything the tenancy will be automatically transferred on to a periodic tenancy set under the same terms and conditions of the tenancy agreement. If you wish to vacate the property we ask that you and all named persons on the tenancy send a written notice letter to our office. The notice period is two months from the date that we receive your notice.

•We offer a 12 month tenancy however if you require a shorter period please ask a member of our staff we may be able to help.

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